If the clock hands are spinning continuously, the problem is likely the battery. Try removing the battery, leaving it out for 10 min, and then reinserting a new battery. Our products are designed to use plain alkaline batteries--no lithium, titanium, ultras, etc.

Initially, when you install the batteries and select your time zone, the clock will set itself to either 4:00, 8:00, or 12:00 until it receives a complete signal from Ft. Collins Colorado. It will then set itself to the correct time. If the clock still has the wrong time, please use a paper clip or other metal object to short the clock out. You can do this by pressing the object to the two small metal prongs to the upper left of the battery. The hands should line up to 12:00. If they do not, then the clock may have been damaged at some point. Also, if it is Daylight Savings Time, make sure you press the button between the ET and the CT buttons on the back of the clock to advance or push back the time one hour.

If further assistance is required please contact us via email at support@lacrossetechnology.com or by phone at 608.782.1610

Sometimes it may take a day or two for your clock to get a signal. The best way to get a signal would be to put the clock in a window facing Colorado until it shows the current time. Then you can hang your clock on the wall as you so choose.