La Crosse Alerts Contact Customer Support

Buy La Crosse Systems, Add-On Sensors Probes and Service Plans Now

Troubleshooting:

(1) La Crosse Alerts™ devices will generally recover from most anomalies within 24 hours. If your device does not recover on it's own, unplug the gateway for 10 seconds and then plug it back in.

(2) Is the sensor within ideal reception range from the gateway (200 Ft or less)?

(3) Are the batteries working? Use name-brand alkaline batteries dated at least 7 years in advance. Test the battery voltage to ensure it is at least 1.48 on a voltmeter that reads in numbers.

(4) La Crosse Alerts™ work with most network routers. If you need a network router to connect your Gateway to the Internet, we recommend the following approved network router.

La Crosse Alerts Manuals™:

Temperature and Humidity Monitors

Standard Set Manual (PDF)
TX60U-IT Sensor + gateway
with or without wet or dry probe

Standard Add-on Sensor (PDF)
TX60U-IT Sensor
with or without wet or dry probe

Hot Tub Set Manual (PDF)
TX60U-IT Sensor + gateway
with wet-threaded probe + tee adapter kit

Threaded Wet Probe Set Manual (PDF)
TX60U-IT Sensor + gateway
with wet-threaded probe

Wet-threaded Add-on Sensor (PDF)
TX60U-IT Sensor
with wet-threaded probe

Remote Water Detector

Water Leak Detector Set Manual
(PDF) TX70U-IT Water Leak Detector + gateway

Water Leak Detector Add-on Sensor
(PDF) TX70U-IT Water Leak Detector

Water Leak Replacement Cable
(PDF) TX70U-IT Water Leak Replacement Cable

Contact Support:
Use the form below to e-mail La Crosse Alerts Support for expedited support which is 2 to 3 times faster than phone support. Web form submissions are encrypted to protect information.

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Warranty is one year from date of purchase. Completing this form is not proof of purchase. Please keep your receipt for proof of purchase for warranty services.

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We strive to provide timely support, however response times may be up to 3 to 5 business days during peak support times due to seasonal demands. E-mail is the recommended contact method for expedited service.

Support phone:	1 (608) 785-7920 Mon. - Fri., 8:30 to 5:00 Central Standard Time
Support address:	La Crosse Technology ATT: La Crosse Alerts Customer Support 2809 Losey Blvd. S. La Crosse, WI 54601

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