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LA CROSSE TECHNOLOGY - Contact Customer Service

Weather Direct devices will generally recover from most anomalies on their own within 24 hours. If your Weather Direct device does not recover on it's own, you may need to power cycle the gateway.

Visit the Help Website
Power Cycle the Gateway (PDF)
Registration Help (PDF)
Outdoor Temp Sensor (TX-50U)
Temp/Humidity Sensor (TX-60U)
Software and Gateway and USB
Weather Direct® Manuals (PDF)
Quick Set Up Guides (PDF)
Router Support
TP Link Router Guide (PDF)
Ressources françaises


We listen to every customer voice mail and read every e-mail. Multiple phone calls and e-mails may delay the response time for everyone.

E-mail is the recommended contact method for expedited service, which is 2 to 3 times faster than phone support.

We encrypt all information submitted on this web form using industry-standard SSL encryption to protect your information. Please complete this form so that a member of our customer service team can contact you with a solution.

Privacy Notice*
We respect your privacy. We do not sell or share your private information with anyone outside of our company.

E-mail Weather Direct Support Team

Salutation Mr. Ms. Doctor
Weather Direct® User Name
First Name
Last Name
Email Address
Street Address
Zip/Postal Code
Country (Leave blank for U.S.)
Phone Number
Model #
Model numbers are printed on the back of the unit.
Date of Purchase Month: Date: Year:
Note: Our warranty is one year from date of purchase. (Completing this form is NOT proof of purchase.) Please keep your receipt for proof of purchase if warranty work is needed.
Location of purchase

Please help us effectively respond to your support questions by providing complete contact and descriptive information including:

  • Name
  • Address
  • Daytime phone number
  • Model number starting with "WD", "WA" or "TX" followed by the model number
  • Date of purchase/gift
  • Detailed description of your support issue
Description of Support Issue

Support response time may vary with seasonal support demands. We strive to provide timely support. However, response times may be up to 3 to 5 business days during peak support times. This form is the recommended contact method for expedited service, which is 2 to 3 times faster than phone support.