La Crosse View™ Support
My Station/Alarm was connected to Wi-Fi but will no longer connect
Whenever the issue of Wi-Fi connectivity occurs, the first thing to verify is that you have your device connected to a SEPARATE 2.4 GHz band of your router.
If you have a dual-band router you will be able to verify that you have a separate 2.4 GHz ONLY band by going to your Wi-Fi settings and seeing what named bands appear for you to connect to. If only one network is showing, you will need to set up a separate band for 2.4 GHz only. If you are unsure how to do that you will need to contact your Internet Service Provider (ISP).
For more information and helpful tips on connecting to Wi-Fi click HERE.
If you have confirmed you have a 2.4 GHz band of your router and you have been connected to it previously and recently lost the connection, continue to the next steps.
- I have a Linksys or Mesh Router
- Please fill out the form HERE completely (including address) to request a wi-fi extender, including the type and model of your router in the detailed description section of the form. Ex. Linksys 6350
- I have another router
- I have a C83100 - click HERE and scroll up to fill out the form (including address) to receive a replacement display.
- I have a C82929 - click HERE and scroll up to fill out the form (including address) to receive a replacement alarm.
- I have a S82950 - click HERE and scroll up to fill out the form (including address) to receive a replacement display.
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Featured Support Solution
Our La Crosse View™ compatible weather stations can only be connected to the 2.4 GHz band on Wi-Fi routers or access points (AP).
Why 2.4 GHz for our devices? There are pros and cons to both the 2.4 GHz and the 5 GHz bands depending on your needs. Generally, the lower the frequency the farther a wireless signal can travel. For small weather data packets 2.4 GHz propagates further and penetrates residential walls and floors better than 5 GHz, which is why it is used in this application.
Before you begin, ensure your weather station display's Wi-Fi Indicator Icon is blinking. This means your weather station is indeed searching for a Wi-Fi connection. Hold the PLUS and MINUS buttons down together for 3 seconds to have your station begin this search again. When your station is connected, this Wi-Fi Indicator Icon will remain solid on screen.
For more information and helpful tips click HERE.
Top Frequently Asked Questions
Click HERE to see a list of our most frequently asked questions and solutions.
Click HERE for troubleshooting tips.
Please enter your model number in the field above and select it from the dropdown list to be redirected to the Support tab of your item where you will have access to the following self-help resources:
- Owner's Manuals - Frequently Asked Questions
- Quick start guides - Product Set-up Videos