La Crosse View™ Support

My Station/Alarm was connected to Wi-Fi but will no longer connect

Whenever the issue of Wi-Fi connectivity occurs, the first thing to verify is that you have your device connected to a SEPARATE 2.4 GHz band of your router.

If you have a dual-band router you will be able to verify that you have a separate 2.4 GHz ONLY band by going to your Wi-Fi settings and seeing what named bands appear for you to connect to. If only one network is showing, you will need to set up a separate band for 2.4 GHz only. If you are unsure how to do that you will need to contact your Internet Service Provider (ISP).

For more information and helpful tips on connecting to Wi-Fi click HERE.

If you have confirmed you have a 2.4 GHz band of your router and you have been connected to it previously and recently lost the connection, continue to the next steps.

    • I have a Linksys or Mesh Router
      • Please fill out the form HERE completely to request a wi-fi extender, including the type and model of your router in the detailed description section of the form.  Ex. Linksys 6350 
    • I have another router
      • I have a C83100 - click HERE and scroll up to fill out the form to receive a replacement display (C83100-11).    
      • I have a C82929 - click HERE and scroll up to fill out the form to receive a replacement alarm (C82929-11).  
      • I have a S82950 - click HERE and scroll up to fill out the form to receive a replacement display (S82950-11).  

 

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La Crosse View support for Android devices

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iOS Support

La Crosse View support for IOS devices

Get La Crosse View™ Support for your Android device

Android Support





Featured Support Solution

How do I connect my station to my Wi-Fi?

Our La Crosse View™ compatible weather stations can only be connected to the 2.4 GHz band on Wi-Fi routers or access points (AP).

Why 2.4 GHz for our devices? 

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For more information and helpful tips click HERE.

Click HERE to see a list of our most frequently asked questions and solutions.

My station did not update for Daylight Saving Time.
Do a quick power cycle of the display.

Troubleshooting

Click HERE for troubleshooting tips.

Hardware Support

Please enter your model number in the field above and select it from the dropdown list to be redirected to the Support tab of your item where you will have access to the following self-help resources:

- Owner's Manuals - Frequently Asked Questions
- Quick start guides - Product Set-up Videos

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