Whenever the issue of Wi-Fi connectivity occurs, the first thing to verify is that you have your device connected to a SEPARATE 2.4 GHz band of your router.
If you have a dual-band router you will be able to verify that you have a separate 2.4 GHz ONLY band by going to your Wi-Fi settings and seeing what named bands appear for you to connect to. If only one network is showing, you will need to set up a separate band for 2.4 GHz only. If you are unsure how to do that you will need to contact your Internet Service Provider (ISP).
For more information and helpful tips on connecting to Wi-Fi click HERE.
If you have confirmed you have a 2.4 GHz band of your router and you have been connected to it previously and recently lost the connection, please continue reading.
- I have a Linksys or Mesh Router
- Please fill out the form HERE completely to request a wi-fi extender, including the type and model of your router in the detailed description section of the form. Ex. Linksys 6350
- If you have a different model router please watch the video below for how to proceed.