La Crosse Alerts Mobile Information & Support
Our Customer Support Team is located in La Crosse, WI.
Please search for and choose your product for more information.

Top Solutions for Standard Products

  • Getting Started
  • FAQ's
  • Unable to register gateway
  • Unable to register sensor
  • Unable to register weather station
  • Unable to log into account
  • Sensor not updating/not seen alert
  • How do I purchase or renew alert plan?
  • How do I set and change Alerts?
  • Where do I find my sensor settings?
  • Where do I find my weather station settings?
  • Weather Direct to La Crosse Alerts Mobile

Unable to log into account

If you are having troubles logging into your account:

  • Confirm you are on the correct app/website.


  • Confirm you are using the same Username and Password as when the account was created.
  • Try resetting your password.  Did you get a password reset e-mail?  Check your SPAM folder.  We recommended adding [email protected] to your safe/white list.  If you did not get the password reset e-mail, then your username is incorrect.
  • If you are still unable to log in contact us using the contact support button at the bottom of the screen including the serial number of the gateway and your username.

Need more help? Contact customer support to resolve your issue

Contact Support