La Crosse View™ Troubleshooting

 

My Station/Alarm was connected to Wi-Fi but will no longer connect

Whenever the issue of Wi-Fi connectivity occurs, the first thing to verify is that you have your device connected to a SEPARATE 2.4 GHz band of your router.

If you have a dual-band router you will be able to verify that you have a separate 2.4 GHz ONLY band by going to your Wi-Fi settings and seeing what named bands appear for you to connect to. If only one network is showing, you will need to set up a separate band for 2.4 GHz only. If you are unsure how to do that you will need to contact your Internet Service Provider (ISP).

For more information and helpful tips on connecting to Wi-Fi click HERE.

If you have confirmed you have a 2.4 GHz band of your router and you have been connected to it previously and recently lost the connection, continue to the next steps.

    • I have a Linksys or Mesh Router
      • Please fill out the form HERE completely (including address) to request a wi-fi extender, including the type and model of your router in the detailed description section of the form.  Ex. Linksys 6350 
    • I have another router
      • I have a C83100 - click HERE and scroll up to fill out the form (including address) to receive a replacement display.  
      • I have a C82929 - click HERE and scroll up to fill out the form (including address) to receive a replacement alarm.  
      • I have a S82950 - click HERE and scroll up to fill out the form (including address) to receive a replacement display.  


Other Frequently Asked Questions

Click HERE to see a list of other frequently asked questions and solutions.


Other quick links

 

Daylight Saving Time/ My station did not update for Daylight Saving Time

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    I cannot add a device/sensor / The App says the device belongs to someone else

    If you are trying to add your sensor/device to the app and you receive the message "Cannot Add Device" or "Device Already Registered," please confirm that you have entered the correct device ID in the app by pressing and releasing the SENSOR button on your weather station. This will rotate through the connected sensors displaying their device IDs on the station.  B's and 8's, 0's and o's, upper case I's and lower case L's can look similar.  Be assured, your device is not used, but the ID may have been inadvertently registered by another customer with a similar Device ID.

    If the device IDs displayed match what is printed on the barcodes on the devices, you will need to contact customer support for further assistance. Please fill out the form HERE and include the below information in the Detailed Description section.

    • 9-Digit Device ID of the station (found on the back or side of the device)
    • 9-Digit Device ID(s) of the sensor
    • The email address that was used to create your La Crosse View account

    Back to Main Support Page


    My Weather Station did not update for DST

    If your weather station did not update for DST, please confirm that you are using it connected to the La Crosse View App. If you are using the station as a stand-alone Weather Station, the time will need to be manually set.

    If you are using your station connected to the internet, try power-cycling the device to reset the time:

    • Remove the batteries (if installed)
    • Unplug the unit
    • Press the LIGHT button 5 times to discharge any stray current
    • Wait 30 seconds
    • Plug the unit back in
      • Once the unit is powered, the display will need to re-establish connection. This will take a couple minutes. During this time you will see your wi-fi icon go from blinking to solid and NWS/NIST services will re-connect. DST should be correctly updated.
    • Re-install the batteries once the correct time is displayed

    If that is unsuccessful, please fill out the form HERE and include the below information in the Detailed Description section.

    • Device ID (a picture is helpful)
    • The Time Zone you are in
    • Indicate if your app is updating correctly

    Back to Main Support Page

    Unable to Add Device

    You may not be able to add your device due to the following issues:

    • DEVICE NOT FOUND

    If you are unable to add your device to an existing account please try these steps:

    • Double check the Device ID is entered correctly. Some characters look very similar to other, for example: (B's and 8's) (O's and 0's). The Device ID is case sensitive.
    • Android Users: Close your app adn clear the memory cache on your phone (Settings, Storage, Cache)
    • If you do not receive automatic updates of the La Crosse View app, be sure to download the latest version.

    If the Device ID is correct and you continue to receive a "Device Not Found" message, your device ID may not be valid. Please fill out the form HERE and include the below information in the Detailed Description section. With this information we can troubleshoot the device.

    • Did you scan or manually enter the ID
    • Your La Crosse View app email address
    • Type of device (Android or iOS)

    • UNABLE TO CONFIRM DEVICE
    When you are adding a device, the Confirm Device page will present a device image and the device ID. If you are unable to confirm your device because the wrong device image and/or device ID appeared, you may have a mis-assigned device ID. You will be provided with an opportunity to re-enter the device ID manually. If you still cannot confirm the device, then contact customer support at 844-200-8752 and provide your device ID. We will be able to determine whether the device ID can be re-assigned correctly.

    Note: If you confirm a device that does not show the correct device image or device ID, various features or data may not be presented correctly for the device type or model.

    • CANNOT ADD DEVICE

    Double check the Device ID is entered correctly. Some characters look very similar to other, for example: (B's and 8's) (O's and 0's). The Device ID is case sensitive.

    If the Device ID is correct and you continue to receive the message, your device ID may not be valid. Please fill out the form HERE and include the below information in the Detailed Description section. With this information we can troubleshoot the device.

    • Did you scan or manually enter the ID
    • Your La Crosse View app email address
    • Type of device (Android or iOS)
    • The Device ID printed on the barcode on the back of the device

    • DEVICE ALREADY EXISTS

    This indicates that the device is already registered in your app.

    • Close your app and clear the memory cache on your phone (Settings, Storage, Cache)
    • If you do not receive automatic updates of the La Crosse View app, be sure to download the latest version.
    • Open your La Crosse View App. Go to the navigation bar and select Connect WiFi
    • Enter your Wi-Fi password
    • Hold the + and - buttons together on your station so the WiFi indicator is flashing and SEE APP is showing.
    • Wait a few minutes and your station should have a solid WiFi indicator and show in the app.

    If this does not solve the issue, please fill out the form HERE and include the below information in the Detailed Description section. With this information we can troubleshoot the device.

    • Did you scan or manually enter the ID
    • Your La Crosse View app email address
    • Type of device (Android or iOS)
    • The Device ID printed on the barcode on the back of the device

    To iOS Top Solutions

    To Android Top Solutions


    Unable to connect to Wi-Fi

    If your first attempt at connecting your weather station to your Wi-Fi network failed, you may need to attempt the configuration process a second time. Perform the following checks to ensure a successful connection:

    • The weather station display requires a power cord in order to connect. The Sensor and Wi-Fi data will not occur when running on batteries.
    • Confirm that your mobile device is connected to a 2.4GHz (802.11 b/g/n) Wi-Fi band before trying to connect your station to the La Crosse View™ app. The station itself cannot ultilize the 5GHz Wi-Fi bands that most dual-band routers offer. Note: Routers and mobile devices may use different methods to identify or specify band connection. For more information on 2.4 vs 5 GHz connections click HERE
    • During the connection process, the Wi-Fi for your mobile device must be on the same network as your weather station.
    • Ensure your weather station display's Wi-Fi Indicator Icon is blinking. This means your weather station is indeed searching for a Wi-Fi connection. Hold the PLUS and MINUS buttons down together for 3 seconds to have your station begin this search again. When your station is connected, this Wi-Fi Indicator Icon will remain solid on screen.
    • During setup your weather station and mobile device should be in close proximity.
    • Wait 30 minutes and try again. Your Wi-Fi network may be busy.
    • If you changed your Wi-Fi network you may need to complete a factory restart to reset the Wi-Fi settings. For your product's specific restart instructions enter your model number in the search bar at the top of any page. Once on the product's details page, factory restart instructions can be found on the Support tab.

    To iOS Top Solutions

    To Android Top Solutions


    Unable to Log Into Account

    If you are unable to log into your account, you may be entering the wrong email or password. To reset your password, select "Forgot Your Password?" at the bottom of the login page.

    Confirm your email and SEND password reset request. An email will be sent to you with a link to reset your password.

    If you don't remember your email, select "Contact Us" at the bottom of the Reset Password page to recover your account email.

    To iOS Top Solutions

    To Android Top Solutions


    Unable to see data

    When data has not been received for a period of time, your app will present dashes in data fields and an alert icon on your graph pages. The app will also indicate when the last update was received. There are a number of reasons why you may be unable to see data in your app. The following list may help you narrow those down.

    • The power cord is not in use
    • The device's batteries need to be replaced
    • The device is out of transmission range
    • The device has become defective
    • The weather station is not connected to Wi-Fi
    • The Wi-Fi connection has been lost
    • The Wi-Fi network has been changed
    • The server connection has been lost

    Troubleshooting

    • Wait at least 10 minutes after adding a device for data to show.
    • Check for a solid Wi-Fi icon.
    • If you manually entered the device ID, scroll to the bottom of the device page and double-check the ID number matches.
    • If your device is a sensor, be sure it is within range (400 ft, 121.92 m open air) of your station. You may want to bring the sensor closer to the station.

    Device notifications will be sent when data transmission has not been received for any of your devices for over an hour, or when a low battery status is detected.

    For Wi-Fi issues see Unable to Connect to Wi-Fi to determine whether you can resolve the issue.

    In the event of server issues, the La Crosse View™ team will resolve them as promptly as possible.

    For further assistance troubleshooting be sure to have your device ID at hand and contact customer support at 844-200-8752.

    To iOS Top Solutions

    To Android Top Solutions