La Crosse Alerts Mobile Information & Support
Our Customer Support Team is located in La Crosse, WI.
Please search for and choose your product for more information.

Top Solutions for Standard Products

  • Getting Started
  • FAQ's
  • Unable to register gateway
  • Unable to register sensor
  • Unable to register weather station
  • Unable to log into account
  • Sensor not updating/not seen alert
  • How do I purchase or renew alert plan?
  • How do I set and change Alerts?
  • Where do I find my sensor settings?
  • Where do I find my weather station settings?
  • Weather Direct to La Crosse Alerts Mobile

Getting Started

Welcome to La Crosse Alerts Mobile.  Getting started is easy and set up should take less than five minutes.  You will need the following:

  • High speed internet for gateway at location (e.g. cable or DSL)
  • Router to assign gateway IP address with LAN port available 
  • Mobile device on Wifi or cellular service to use Apps; use browser for PC 
  • Email address
  • GW-1000U gateway
  • Sensor TX60/TX70/TX71 or C84612/WS-2816 gateway-enabled weather station

Having trouble viewing this video? Click here to view this on YouTube.

App and browser requirements:
Apps and a browser provide similar screens.  A browser is required to export via the CSV download.  

  • iOS 8 or greater is required with a Safari browser


  • Android 4.0.3 or greater is required with a Chrome or Stock browser


  • Browser: 
    • Windows supported versions (min) 7/SP1, 8.1/Update 1, or 10 (Pro/Home) with Chrome 36+, Firefox 39+ or Internet Explorer 10/11.  
    • Mac supported versions (min) OSX 10.8, 10.9 or 10.10 with Safari 6.1.1+, Chrome 36+ or Firefox 39+


If you experienced problems during set up click on the link(s) below for troubleshooting:

Need more help? Contact customer support to resolve your issue

Contact Support